FAQ

Find what you need to know

How much are your cookies?

Please click the custom order tab for the most popular options. If you cannot find what you're looking for, please contact me for further inquiry. Any pre-order, flash sale or weekly options will have the prices in their listing.

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How do I order?

Click on the custom order tab and scroll to the bottom of the page. There is a form to fill out and submit. Any pre-orders, flash sale or weekly items can be purchased from the listing. You are able to checkout via credit card or paypal for your convenience. Etransfer is available upon request. 

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Do I need to pay a deposit?

All custom orders require full payment to be confirmed.  If you would like to secure your date before discussing and finalising all details, a $30 non-refundable date reservation can be paid and applied to your order total.

Please DO NOT send me the fee until I have checked my availability and sent you an invoice. 

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How can I pay for my order?

I currently accept etransfer, square online or paypal. Once we have finalised all details of your order you can let me know which payment method you prefer. 

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I need to cancel, now what?

I understand that life happens.  I will do my best to accommodate any date changes however sometimes it just won't work. From the time we have first discussed and confirmed the order, I have started on your request. This may mean I have special ordered supplies or ingredients. If there is no other option but to cancel $30 is held as a non refundable reservation fee. If you are cancelling with a minimum 30 day notice, I will issue a refund for the full amount minus the reservation fee.  If I have already begun work on your order, no refund will be issued. Any orders cancelled within 14 days are not eligible for a refund. Once your order is collected or delivered, cookies are not eligible for returns, exchanges or refunds.

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Can I freeze my cookies instead?

YES! These cookies freeze really well.  You can place them, still sealed in their original packaging into an airtight container & pop them in the freezer.

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Do you offer shipping?

YES! All shipments are made via Canada Post and sent expedited with a tracking number. I currently offer flat rate shipping on retail orders. Custom cookie orders can be shipped and have a flat rate price as well.  Due to the high volume of shipments at this time, Canada post will not guarantee delivery dates and I cannot control the parcel once it leaves my hands. I ask that you please order with enough notice to allow a little delivery window cushion.  

Please note that cookies are fragile items. While I take the utmost care to ensure your order is packaged safely, sometimes during transit accidents may happen. If you are unsatistifed with your order, please contact me within 2 days of recieving your shipment along with photos so I can determine the proper course of action. All expedited shipments come with free coverage up to $100. 

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Returns, Refunds or Exchanges

ALL ITEMS ARE FINAL SALE. Please contact me via email for any questions or concerns regarding your order.